OKEx, a well-liked cryptocurrency spot and derivatives alternate, in the present day introduced that withdrawal providers of all crypto property might be resumed on or earlier than November 27th. As a safety measure to safeguard customers’ funds, withdrawals from the alternate have been quickly suspended on October 16th, with all different features on the platform remaining unaffected. The difficulty that triggered OKEx to deploy the extraordinary safety measure has since been resolved.
Regardless of guaranteeing the protection of consumer property all through the suspension interval and making certain a continuity of service throughout all different features of the alternate, OKEx is conscious that the non permanent suspension of withdrawals has brought on inconveniences for its prospects. Since its inception, OKEx has all the time insisted on sustaining 100% reserves, that means that every one consumer funds may be withdrawn with out restriction after withdrawals are reopened.
To thank its loyal prospects for his or her continued help and to apologize for the interruption of service, OKEx might be launching important consumer loyalty reward campaigns in tandem with the reopening of withdrawals. The main points of those might be introduced within the coming days.
“We’re extraordinarily happy to announce the return of a full service and wish to thank our customers for his or her steady help throughout this tough time. We apologize for the inconvenience brought on and, past providing loyalty rewards, we all know that we should proceed to work diligently to revive their confidence,” stated OKEx CEO Jay Hao.